Refund & Cancellation Policy

At CyberOne Mobile, we stand behind our enterprise-grade mobile threat defense. If you are not completely satisfied with your subscription, we offer a transparent, hassle-free refund process.

1. 30-Day Money-Back Guarantee

  • Full Refund Window: You have 30 calendar days from the date of purchase to request a 100% full refund on your annual subscription (both Single-Device and Multi-Device plans).
  • License Deactivation: Upon processing a 30-day refund, your Check Point Harmony Mobile activation key(s) will be terminated, and active threat defense monitoring will cease on all registered devices.

2. Cancellations After 30 Days

  • No Prorated Refunds: If a cancellation or refund request is submitted after the initial 30-day window, no partial or prorated refunds will be issued for the remaining months of the prepaid annual term.
  • Access Until Expiration: Your subscription will remain active and fully protected until the end of your prepaid annual billing period. The subscription will simply be marked non-renewing, and your card will not be charged for the following year.

3. How to Request a Refund

To initiate a refund under our 30-day guarantee, email our team at support@cyberonemobile.com with the following details:

  1. Full Name on the order
  2. Order Number or checkout email address
  3. Phone number associated with your activation

Once received, our support team will process your refund request within 1 to 2 business days. Approved refunds are credited directly to your original payment method. Please allow up to 7 business days for the credit to appear on your bank or credit card statement, depending on your financial institution.

4. Technical Support & Onboarding Assistance

If you experience any issues downloading the application from the App Store / Google Play, or entering your Check Point registration key, contact support@cyberonemobile.com. Most setup or activation obstacles can be resolved within minutes without needing to cancel your protection.

5. European Union & UK Residents (Statutory Cooling-Off Period)

If you reside within the European Union or the United Kingdom, you have the statutory right to cancel your purchase within 14 calendar days of purchase without giving any reason.

Because our 30-Day Money-Back Guarantee extends to 30 days, all EU and UK customers automatically receive the full benefit of our standard 30-day refund window, which exceeds statutory requirements.

6. Contact Us

For questions regarding billing, renewals, or subscription cancellations: