Privacy Policy

CyberOne Mobile ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit cyberonemobile.com (the "Site") or purchase our mobile threat defense subscription services.

This policy applies globally and complies with applicable data protection laws, including the US State Privacy Laws (e.g., California CPRA, Virginia VCDPA, Colorado CPA), the European Union General Data Protection Regulation (GDPR), the UK GDPR, and the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect and Why We Collect It

We collect information directly from you, automatically through your device, and via trusted infrastructure partners.

Order & Account Information:

  • Data Collected: Full name, billing address, email address, phone number, and payment transaction details.
  • Purpose: To process orders, issue subscription licenses, deliver activation keys, communicate order updates, screen for fraud, and maintain financial records.
  • Source & Processors: Collected directly from you via our secure e-commerce processor, Shopify Inc. We do not store raw credit card numbers on CyberOne Mobile servers; payments are processed securely via PCI-compliant payment gateways.

Device & Site Interaction Information:

  • Data Collected: IP address, web browser type and version, operating system, time zone, geolocation data, cookie identifiers, pages viewed, and referral links.
  • Purpose: To load the Site accurately, ensure network security, diagnose server issues, and analyze user navigation to improve site performance.
  • Source: Collected automatically via cookies, web beacons, and log files.

Security Platform Provisioning Information:

  • Data Collected: Assigned enterprise license key, registered device type (iOS/Android), and device hardware ID necessary for defense activation.
  • Purpose: To provision, validate, and maintain your active mobile threat defense seat on the Check Point Harmony Mobile platform.

Customer Support Inquiries:

  • Data Collected: Name, email address, order number, and communication history.
  • Purpose: To troubleshoot technical issues, guide app activation, and resolve billing inquiries.

2. How We Share and Disclose Personal Information

We do not sell your personal data for monetary consideration. We share information only with contracted service providers to operate our business:

  • Shopify: Powers our e-commerce storefront, order management, and checkout. Review Shopify's Privacy Policy at https://www.shopify.com/legal/privacy.
  • Check Point Software Technologies Ltd.: CyberOne Mobile integrates Check Point Harmony Mobile to provide threat defense. To provision your subscription, your email address, license key, and device activation telemetry are processed in accordance with Check Point's Privacy Policy at https://www.checkpoint.com/privacy/. Check Point analyzes network traffic heuristics and threat signatures to protect your device; personal communications, browsing contents, and photos are never collected or inspected by CyberOne Mobile.
  • Analytics and Advertising Partners: We use tools such as Google Analytics and Meta Ads to measure marketing performance and display relevant advertisements. These partners may collect device identifiers and browsing interactions through cookies.
  • Legal and Regulatory Compliance: We may disclose your information if required to comply with a valid court order, subpoena, or applicable legal obligation, or to defend our legal rights.

3. Cookies, Targeted Advertising, and Opt-Outs

We use cookies to maintain cart sessions, remember preferences, and analyze traffic.

4. International Data Transfers (GDPR / UK GDPR / International Users)

If you access our Site or purchase subscriptions from the European Economic Area (EEA), United Kingdom, Switzerland, Canada, or other international jurisdictions, your personal information will be transferred to, stored, and processed in the United States and Canada.

Lawful Bases for Processing (EEA/UK):

  • Contractual Performance: To fulfill our purchase agreement and provision your mobile security subscription.
  • Legitimate Interests: To protect against fraud, ensure network integrity, and improve our services.
  • Consent: Where required for marketing communications or optional cookies.
  • Legal Obligations: To comply with applicable tax, financial, and regulatory records requirements.

Transfer Mechanisms: Transfers outside the EEA/UK are safeguarded using recognized legal frameworks, including Standard Contractual Clauses (SCCs) approved by the European Commission, or participation in the EU-U.S. Data Privacy Framework.

5. Data Retention

We retain your Order Information for as long as your subscription remains active, and as necessary to comply with legal, tax, accounting, and anti-fraud obligations. Once the retention period expires or upon a verified erasure request, your data is securely deleted or anonymized.

6. Automated Decision-Making

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects. Our processor, Shopify, uses limited automated risk algorithms to detect payment fraud and temporarily block high-risk IP addresses or compromised payment cards.

7. Your Privacy Rights

Depending on your jurisdiction, you may have specific rights regarding your personal information:

  • EEA and UK Residents (GDPR): You have the right to access, rectify, port, restrict, or request erasure of your personal data, as well as the right to object to processing and lodge a complaint with your local Data Protection Authority.
  • California Residents (CCPA/CPRA) & US State Residents:
    • Right to Know & Access: Request disclosure of categories and specific pieces of personal information collected.
    • Right to Delete: Request deletion of personal information, subject to legal exceptions.
    • Right to Correct: Request correction of inaccurate personal records.
    • Right to Opt-Out of Sharing/Targeted Advertising: Direct us not to share your personal information for cross-context behavioral advertising.
    • Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, contact us at support@cyberonemobile.com. We will verify your identity before processing requests.

8. Protection of Minors

The Site and our services are intended strictly for adults aged 18 and older. We do not knowingly collect personal information from children under 16 (or under 18 where applicable). If we learn that a minor has provided us with personal information, we will delete it promptly.

9. Contact Information

If you have questions, comments, or wish to exercise your rights under this Privacy Policy, please contact: